- Lead, communicate and influence
- Recognising the causes of conflict
- Understanding the power of praise and recognition
- Handling the poor work performer
- How attitude and behaviour effects productivity
- The informal and formal approach to discipline
- Unions – how they function and organise
- IR and the key role of the different levels of management
- Good communications and effectively managing employee representatives and/or delegates
- EA negotiations and how this process impacts on the Supervisor/Frontline Manager
All learnings are reinforced by practical, small group work and by analysing current & real workplace issues.
Optional - After the Workshop
We allocate 'live' projects to teams of supervisors (based on current organisational issues). We then follow-up 4-6 weeks after the workshop and discuss the projects with each team. Duration of follow-up takes approximately 2 hours. This action creates a sense of Supervisor/Frontline Manager ownership in resolving real problems, resulting in practical and last solutions.
Who Should Attend
Supervisors, Frontline Managers, Team Leaders, Foreman, Charge-Hands and Shift Leaders.
The two modules can either be presented as a one-day session or separately on a half day basis each.
Your investment –
- $3,450 + GST – for each separate four-hour module, up to a max of 15.
- $4,950 + GST – for a one-day session covering both modules, up to a max of 15.
A detailed workbook is issued to every attendee, which can then be referred to after the workshop.
What the organisation gets in return
- More confident and motivated frontline leaders making better decisions
- Improved workplace flexibility with a common focus on overall business objectives
- ROI by achieving quick, practical solutions to current real workplace problems