IR Skills for Frontline Managers and Supervisors

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Constructive and balanced Industrial Relations in an organisation is only possible with skilled frontline people.  The secret to a harmonious workplace and good IR, is having Frontline Managers/Supervisors who understand the different components that influence employee attitudes and behaviours.

This one day workshop can also be presented via two separate modules of 4 hours each.

If your organisation is looking to –

  • Improve overall organisational productivity
  • Increase operating efficiencies
  • Keep labour costs at realistic levels
  • Achieve quality output from individuals and teams
  • Create a positive workplace culture with engaged and committed employees

Then invest in developing and upskilling the most important individuals who can achieve this - your frontline managers.

Frontline Managers and Supervisors are the key relationship-builders in most organisations. They deal with employees on an ongoing day-to-day basis and therefore develop individual and team relationships. These can be positive or negative. Either way, Frontline Managers/Supervisors have a huge influence on employee morale, individual worker attitude, productivity and employment relations.

This workshop is presented in-house and is suitable for both unionised (Modules 1 & 2) and non-unionised workplaces (Module 1 only).

Who should attend?

  • Supervisors
  • Frontline Managers
  • Team Leaders
  • Foreman
  • Charge-Hands 
  • Shift Leaders.

Module 1

Conflict, Recognition, Performance, Productivity & Discipline
  • Lead, communicate and influence
  • Recognising the causes of conflict
  • Understanding the power of praise and recognition
  • Handling the poor work performer
  • How attitude and behaviour effects productivity
  • The informal and formal approach to discipline

Module 2

Essential IR - Managing employees & unions in the workplace
  • Unions – how they function and organise
  • IR and the key role of the different levels of management
  • Good communications and effectively managing employee representatives and/or delegates
  • EA negotiations and how this process impacts on the Supervisor/Frontline Manager

All learnings are reinforced by practical, small group work and by analysing current & real workplace issues.

Please note, the workshop program may be subject to minor content and session order changes. 

Optional - After the workshop

We allocate 'live' projects to teams of supervisors (based on current organisational issues).  We then follow-up 4-6 weeks after the workshop and discuss the projects with each team.  Duration of follow-up takes approximately 2 hours.  This action creates a sense of Supervisor/Frontline Manager ownership in resolving real problems, resulting in practical and last solutions.

What the organisation gets in return

  • More confident and motivated frontline leaders making better decisions
  • Improved workplace flexibility with a common focus on overall business objectives
  • ROI by achieving quick, practical solutions to current real workplace problems


The two modules can either be presented as a one-day session or separately on a half day basis each.

Your investment –

  • $3,950 + GST – for each separate four-hour module, up to a max of 15
  • $5950 + GST – for a one-day session covering both modules,  up to a max of 15
  • A 10% discount shall apply if a session is booked for 7 persons or less

A detailed workbook is issued to every attendee, which can then be referred to after the workshop.

Can’t see what you want? Contact the team to discuss a fully-customised in-house training option.