IR Skills for Frontline Managers and Supervisors

1 day workshop

15 June 2022

For inhouse training of four or more participants more competitive pricing is available.

The program for supervisors and frontline managers that equips them with the day-to-day workplace and industrial skills and understating of strategy. The program focusses on improving outcomes in people and union management.

Who Should Attend

  • Supervisors
  • Frontline Managers
  • Team Leaders
  • Foreman
  • Charge-Hands 
  • Shift Leaders.

Learning Outcomes


Frontline Managers and Supervisors are the key relationship-builders in most organisations. They deal with employees on an ongoing day-to-day basis and therefore develop individual and team relationships – positive or negative.  

 They have a huge influence on employee morale, individual worker attitude, productivity, and employment relations. 

  • Learn how to optimise day-to-day front-line WR/IR Management for healthy morale and fewer workplace disputes
  • Key attributes of good front-line managers and supervisors
  • Understand how unions function and how to deal with them effectively on the floor

Key Content

  • What makes a good front-line manager?
  • Lead, communicate and influence effectively on the floor
  • Recognising the causes of conflict
  • Understanding the power of praise and recognition
  • Handling the poor work performer
  • Understand how attitude and behaviour effects productivity
  • The informal and formal approach to discipline
  • Understanding unions – how they function and organise
  • The key role of different levels of management in IR
  • Effectively communicating and managing employee representatives and/or delegates
  • EA negotiations and how this process impacts on the Supervisor/Frontline Manager

Please note: the workshop program may be subject to minor content changes

Value Adds

  • Each organisation receives a FREE one-hour Laser Consult with one of our specialist consultants valued at $495* (Valid 3 months from the training date)
  • Participants get a comprehensive workbook including a template for a business case and negotiation mandate

Workshop price