Workshop price
$1,200.00
Workshop
Virtual
IR Skills for Frontline Managers and Supervisors
1 day workshop
For inhouse training of four or more participants more competitive pricing is available.
The program for supervisors and frontline managers that equips them with the day-to-day workplace and industrial skills and understating of strategy. The program focusses on improving outcomes in people and union management.
Who Should Attend
- Supervisors
- Frontline Managers
- Team Leaders
- Foreman
- Charge-Hands
- Shift Leaders.
Learning Outcomes
Overview
Frontline Managers and Supervisors are the key relationship-builders in most organisations. They deal with employees on an ongoing day-to-day basis and therefore develop individual and team relationships – positive or negative.
They have a huge influence on employee morale, individual worker attitude, productivity, and employment relations.
- Learn how to optimise day-to-day front-line WR/IR Management for healthy morale and fewer workplace disputes
- Key attributes of good front-line managers and supervisors
- Understand how unions function and how to deal with them effectively on the floor
Key Content
- What makes a good front-line manager?
- Lead, communicate and influence effectively on the floor
- Recognising the causes of conflict
- Understanding the power of praise and recognition
- Handling the poor work performer
- Understand how attitude and behaviour effects productivity
- The informal and formal approach to discipline
- Understanding unions – how they function and organise
- The key role of different levels of management in IR
- Effectively communicating and managing employee representatives and/or delegates
- EA negotiations and how this process impacts on the Supervisor/Frontline Manager
Please note: the workshop program may be subject to minor content changes
Value Adds
- Each organisation receives a FREE one-hour Laser Consult with one of our specialist consultants valued at $495* (Valid 3 months from the training date)
- Participants get a comprehensive workbook including a template for a business case and negotiation mandate
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