IR Skills for Frontline Managers and Supervisors

Workshop

Virtual

IR Skills for Frontline Managers and Supervisors

1 day workshop

For inhouse training of four or more participants more competitive pricing is available.

The program to equip supervisors and frontline managers with the day-to-day skills required to manage staff and unions effectively.

Who Should Attend

Supervisors
Frontline Managers
Team Leaders
Foreman
Charge-Hands
Shift Leaders.

Learning Outcomes

Overview

Frontline Managers and Supervisors are the key relationship-builders in most organisations. They deal with employees on an ongoing day-to-day basis and therefore develop individual and team relationships – positive or negative.

They have a huge influence on employee morale, individual worker attitude, productivity, and employment relations.

Learn how to optimise day-to-day front-line WR/IR Management for healthy morale and fewer workplace disputes
Key attributes of good front-line managers and supervisors
Understand how unions function and how to deal with them effectively on the floor

Key Content

What makes a good front-line manager?
Lead, communicate and influence effectively on the floor
Recognising the causes of conflict
Understanding the power of praise and recognition
Handling the poor work performer
Understand how attitude and behaviour effects productivity
The informal and formal approach to discipline
Understanding unions – how they function and organise
The key role of different levels of management in IR
Effectively communicating and managing employee representatives, delegates and union organisers
EA negotiations and how this process impacts on the Supervisor/Frontline Manager

Please note: the workshop program may be subject to minor content changes

Value Adds

Each organisation receives a FREE one-hour Laser Consult with one of our specialist consultants valued at $495* (Valid 3 months from the training date)
Participants get a comprehensive workbook including a template for a business case and negotiation mandate

Workshop price

$1,200.00

"The virtual workshop was brilliant and executed exceptionally. I was worried that the workshop not being face-to-face would be boring, but I am glad to have been proven wrong"

“A practical, informative course delivered by trainers with real industry experience. This course not only provides you with key information, but you walk away with a new found confidence in the bargaining process"