Performance Management Masterclass

1 day workshop

8 May 2024

For inhouse training of four or more participants more competitive pricing is available.

A highly engaging, practical one day masterclass that gives participants an actionable framework to manage under-performing employees.

Who Should Attend

  • All managers with direct reports
  • HR, P&C Managers who are responsible for performance management approaches
  • Those aspiring to management positions 

Learning Outcomes


  • Current legal trends in performance management, the learnings, and ‘watch-outs’ for your approach, policies and procedures, performance management in the world of virtual work.
  • A best practice framework for performance managing employees within the constraints of the legal framework
  • Gain the skills (and framework) required to master the difficult conversations during performance management
  • Workshop complex performance management scenarios based on real case studies
  • Terminating an underperforming employee – the do’s and don’ts.

Key Content

  • What is Performance? Setting Performance Standards and Expectations
  • Setting clear performance standards as the cornerstone to fair and preventative performance management
  • How to ensure performance standards are met (both what the employee is doing and how they are doing it) – i.e. capability frameworks, values and behaviour, workplace culture, and other measures

Why do employees underperform?

  • Common reasons employees underperform and what to do about it
  • Conducting a root cause analysis – why this is crucial to a successful performance management process

Current legal trends in managing underperformance

  • What we can learn from the current legal trends and approaches to performance management
  • Critical procedural safeguards to ensure performance management processes are legally defensible

Performance Management in a Virtual World

  • Critical strategies to manage performance in a virtual world – focus on accountability, setting employees up for success, output vs input measurement, empathy, and evidence.

Informal Performance Management v Formal Performance Management

  • What’s involved in informal performance management?
  • How to coach an under-performing employee –focus on rehabilitation
  • When the time for coaching is over – when to move to formal performance management
  • A performance discussion framework that will serve you in both informal and formal conversations
  • How to make legally defensible conclusions/ judgements about an employee’s performance.
  • The critical role of line managers in performance management

Tricky Performance Management Scenarios

  • The ugly of performance scenarios and workshop how to handle them
  • mental health issues, health and safety breaches, long term underperforming employee, excessive absenteeism, making an under-performing employee redundant, union interference

Terminating an under-performing employee – the do’s and don’ts

  • Confidence with legal claims when terminating under-performing employees
  • Making the right decisions – how to prepare to terminate an employee’s employment
  • a to-do list for Managers

Please note: the workshop program may be subject to minor content changes

Value Adds

  • ‘Masterclass resources’ pack: Performance Improvement and Disciplinary template letters, including Coaching questions and a Performance Conversations Framework
  • Our popular performance management root-cause analysis tool
  • Each organisation receives a FREE one-hour Laser Consult with one of our specialist consultants valued at $495* (Valid 3 months from the training date) 

Workshop price


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